Demand ratchet correction for a multi-site retailer
A regional retailer with three stores was carrying an outdated contract demand on one meter. Twelve months of bills looked “normal” until we lined them up against the tariff and the actual peak history.
What we reviewed
Account statements, rate schedule language, metered demand peaks, and delivery riders. No software magic — line items vs. what the tariff said should apply.
What turned up
- Contract demand sat above recent peaks for most of the year, inflating demand charges.
- A rider was billed after the qualifying period ended.
- One store’s rate class no longer matched its load shape after an equipment change.
Outcome (illustrative)
After authorization, we filed the corrections with the utility. The customer received a credit/refund path on the overbilled demand and rider; ongoing bills dropped once the contract demand and rate fit were updated. Our fee came only from recovered amounts.
Important
Figures and stories on this page are illustrative of the kind of work we do. Markets, tariffs, and dispute windows differ — your results depend on your bills and utility rules. Analysis is free to start; you pay only if we recover.
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